Our team is committed to build and maintain a good business relationship with you on a long term basis.
We do our best to convey your message to the audience through our website and designs. You can trust the personal attention you will receive throughout the working process. Please find the following terms as support to maintain our working relationship.
When you visit Nova Core Digital (The website), you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately.
You agree that you will not be using this website for unlawful purposes and would bear all the laws and regulations in mind. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs, and losses that include legal fees that initiate a violation of the mentioned terms and conditions.
Nova Core Digital assures you of unlimited revisions according to your particular packages. Clients can ask for revisions as per the package, and no extra fee will be charged. However, the design and concept will remain identical, and the customer can post the revision on any one of the provided options.
Revision on numerous options is either inadmissible or will be charged discretely. Average revision reversal time would take 48 to 72 hours to design a logo or website, 3 to 5 days for video animations, and the timeline for software, apps, and games may vary depending on the revision scope.
Similarly, the timelines for functionality and development revisions may also differ contingent on the scope of work. The timeline for revising the digital marketing strategy varies upon research, mediums, budget, and overall plan size.
Turnaround time refers to when your design concepts are completed according to your preferences against your package purchase. For all new orders, the turnaround time is 24 hours to a maximum of 48 hours for an initial mockup time that is considered after the customer has submitted the brief. If the customer does not submit the website brief till that point the project will be kept or held on a hold. Please also note that the turnaround time pertains to website development (static website having 5 to 7 web pages) is three to five business days. For all orders placed on Friday or Saturday, the delivery starts from Monday.
Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability, and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.
After signing up for a project with us, the client will get an email invitation from the Teamwork portal. The client will have to accept the invite and set a new password to get in touch with their project manager for the required communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.
If you have any queries with the teamwork signup/invitation, please contact us at Email: [email protected]
We have a money-back guarantee policy, this means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., "admin fees" or "overhead fees". We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.
To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.
Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).
If the client has approved a mockup, they will not be entitled to a refund.
If the client does not fill out a brief questionnaire, which is essential for understanding their project requirements.
The creative brief is lacking in required information.
If the project is completed, and the customer acknowledges the project's completion.
If the client has approved a website demo link, they will not be entitled to a refund.
No refund is available for firms or those who order our design services on behalf of another entity.
No refund is applicable for a task which is not included in the scope of work decided at the start of the project.
We offer multiple design concepts at no extra cost within the package you select. If you decide to continue working with us on additional design concepts, then a refund is not applicable. For example, if you ordered our Basic Package, which includes two design mockups/concepts, and do not like either of the mockups but wish to see more concepts, you forfeit the right to get a refund.
Refund will not be entertained once the client has approved the design and the website is sent for development.
PPC, SEO, SMO, Content Writing, Hosting & Domain and all other marketing services provided by Nova Core Digital are payable in advance and are non-refundable.
The website copy/content has been approved by the client's end, given that they have purchased the service through us.
The client has asked for revisions for website copy/content, given that they have purchased the service through us.
Refunds are not applicable if a customer moves out of contact after signing up for 7 days.
The client will not be entitled to a refund if the website malfunctions or undergoes a hack/virus, given that they are not enrolled for any kind of annual or monthly maintenance service, after the website has been completed or made live. Similarly, the company will not be responsible for making any changes/ updates to the website if the client has not signed up for a maintenance service after the website has been made live.
The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Nova Core Digital’s current workload. We typically deliver logos within 1-2 business days and website designs within 5-7 business days.
You shall have 10 days to respond to each original design and/or fo the needed revision. If after 10 days you fail to respond to us, Nova Core Digital will assume that your project is complete. In such a scenario, Nova Core Digital will have no further obligation to you, and you will pay Nova Core Digital according to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Nova Core Digital reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Nova Core Digital will determine, in its sole discretion, whether you are entitled to any refund.
Reasons such as ‘change of mind’, 'disagreement with partner’ or other reasons that do not pertain to our service will not be subject to refund under any circumstances.
The client will not be entitled to any refunds after 15 days from the date of purchase.
Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.
The processing and services fees will also be included in the total order amount at the time of sign-up. They are non-refundable and will appear separately in the client's statement. These charges won't be more than $3 regardless of the total order amount.
Note: Nova Core Digital holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Nova Core Digital. The company will be the only rightful owner of the design/s.
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Nova Core Digital. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Nova Core Digital will refund the project to the customer via the same payment method used to make the initial payment or through a specified payment method by Nova Core Digital. Nova Core Digital determines that issuing a refund to the customer will avoid any dispute or chargeback.
Our content policy plays a vital role in maintaining a positive experience for you, the client. For the usual website and resume designs, all content (images, headings, copy, text, etc.) will be provided by the client. In the case of resume design, a client has to provide complete personal information with biography, and we do not provide any content services. For an e-commerce website, up to 10 to 30 sample products will be provided to our team, along with sample product information should be provided by the client details such as product name, price, images, shipping policy, etc. Nova Core Digital will handle CMS and e-commerce management.
Note: We use dummy text (Lorem Ipsum) to preview layouts and visual mockups in our graphics.
We do our best to meet your requirements, and our designers do the very same to fulfill your expectations. We believe in providing the best designs, and each of them is well researched and well crafted.
Our unlimited revisions policy ensures that you are satisfied with our services.
We aim at exceeding your expectations and strive to accomplish them.
Nova Core Digital will build a website for the client according to the description and brief provided. Any additional features, pages, or other changes to project requirements and the decided package may affect the timeline and costs above and require a separate change order document. The client will have to pay an additional cost for any additional task/deliverable added to the scope of the work decided at the start of the project.
The complete order will be sent to the mentioned account on the date stated on your Order Confirmation as well as a confirmation email will be sent to you.
The turnaround time will be according to the package you have chosen; the minimum time required is 2 business days.
In case of urgent order, contact our customer support team.
Nova Core Digital maintains records of finalized designs so that in case of any misplaced order, you may be provided the exact file.
Our customer support team is available 24/7 to cater to all your concerns and queries.
Nova Core Digital will not be responsible for any communication done via any other platform other than [email protected] or any numbers not provided by us or mentioned on our official website. However, Nova Core Digital is the subsidiary of Digital Nova Core. We hold full responsibility for any information held or shared through our parent company.
Effective communication is essential for timely project completion. To this end, clients are granted a cumulative window of 10 working days of inactivity, which may be spread out over multiple instances. During each period of inactivity, clients will receive notifications from their project managers regarding the remaining number of inactivity days. If the cumulative period of inactivity exceeds 10 working days, the project will be automatically archived. To reactivate the project at this point, a reactivation fee of 50% of the project cost will be applied.
We are not responsible for any damages done via any other contact mode.
We take full responsibility for all the information provided through and to our official domains.
